Our story began in 2019 when two friends, Sam and Ken, decided to transform their shared vision into reality. With a combined 15 years of expertise in the call center industry, they set out to revolutionize the way businesses connect with their customers. Their mission? To drive business success while empowering agents to unlock their full potential, both personally and professionally. What started as a dream has grown into a thriving endeavor, built on passion, innovation, and a commitment to excellence.