Our Services

No matter how big or small your business is, we can help. We offer a variety of customizable solutions to meet the specific needs of your business.

What we do?

Since 2018, CCG has focused on providing contact center services. In order to support top-tier businesses and assist them in achieving sustainable growth, we integrate technology with our extensive leadership expertise.

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Costumer Service

Our top customer service representatives also known as (CSR) Are fully trained to help your customers with their issues or needs. We do this by using a variety of channels, including phone, chat, email, and social media. CCG is always glad to assist.

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Inbound & Outbound

Central Capital Group has the ability to deliver a high-quality customer experience depends mostly on the quality of agents in our inbound center. Most Customers call inbound centers for any number of reasons - to place an order, voice a complaint, ask a question, or set up an appointment - and it is our responsibility to answer the calls quickly and provide customers with a professional and competent experience.

Just keep in mind that for customers, the agent is the voice of the business. In fact, agents might be the only people that customers ever interact with from a company, making the agent and their work environment a key concern for any company interested in hiring our services.

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Medical & Healthcare

When patients leave your clinic, they may still need to arrange future appointments, get care, or perhaps have questions that need to be answered.

Quick patient call responses are the key to satisfied patiens who return. They trust you more when they receive assistance fast. They stay because of that, assuring the long-term success of your clinic.

When offering excellent customer service, our agents serve as your company's first point of contact with your clients, strengthening their relationships and confidence. In case of missed calls, a medical answering service can step in. Our medical answering service staff makes use of a script that you supply.

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Sales Representatives

Sales is the heart of any company! that's why our sales agents are the tip of the sword when doing sales, they are articulate and persuasive. they can pitch any products or services. the our clients required. Overall, our sales agent can build rapport, guide conversations, and ultimately close deals while providing exceptional customer service.

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Virtual Assistant

Organize communication via emails and phone calls, provide customer service as the first point of contact, Organize meetings٫ travels and accommodations we would also manage contact lists and organize calendars. CCG would Create a custom personalized Google spreadsheet and keep online records.

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Appointment Setters

Our appointment setters are responsible for contacting potential customers and scheduling appointments for clients. with our process, we guarantee 90% of attendance.

CCG appointment setter will work closely with clients or a team of other employees to ensure that the company’s clients are happy and receiving the best service.

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White Glove

At CCG we pride ourselves on delivering quality over quantity.

Contact us today if you would like to know more about our White Glove Service

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